We offer four types of delivery, determined by the products in your order. A product's delivery type is displayed under the "Stock Status" information on each product page online.
Note: Multiple-product orders are charged according to the product with the highest delivery type. Sometimes products may arrive separately but you will only be charged one delivery fee per order.
Please provide a street address for delivery - we cannot ship to PO Boxes.
4 TYPES OF DELIVERY
1. Small Parcel
2. Large Parcel
3. Small Furniture & Large Rugs
4. White Glove Delivery
Smaller items (e.g. bed linens, cushions, tableware) will be delivered via Canada Post or our courier partner.
Once your order has been fulfilled at our Distribution Centre (for in-stock items allow 5-7 working days to receive your Order Fulfilment email), it will ship to you according to the following timetable:
|Delivery Destination||Transit Time|
|Ontario, British Columbia, Alberta metro areas||10 - 15 Business Days|
|Ontario, British Columbia, Alberta rural areas||12 - 18 Business Days|
|All other provinces||12 - 18 Business Days|
NOTE: We are unable to deliver to Quebec. All transit times listed above are a guide only and are not guaranteed.
Small and Large Parcel will be shipped by Purolator using either PuroPost through Canada Post or PuroGround. If a Canada Post package cannot be delivered Canada Post will leave notice so you can pick up at a local facility. If a PuroGround package cannot be delivered the courier will leave a notice indicating where you can pick up at your local depot or you can request re-delivery.
For more information go to www.purolatorinternational.com
Small Furniture & Large Rugs
Small furniture and larger homeware items are delivered to your home by our home-delivery partner. This service will deliver your items into your room of choice except for in select country and rural locations. Following the placement of your order, you will be contacted by phone to arrange a suitable time for receiving your delivery. Please allow up to 12-15 days from the date of order (for in-stock items) to receive this call. Typically, the delivery date offered will be within 5 days of your call for metro deliveries and up to 14 days for all other areas. Please note that we are unable to hang art or install fixtures (e.g. curtain hardware), attach headboards to existing bed frames, install lighting or re-arrange furniture.
White Glove In-Home Delivery
For White Glove Delivery items, we employ a more specialized delivery service except in select country and remote locations as designated in our Delivery Charge Tables. Your furniture may arrive pre-assembled and repackaged for safe transit. Items are carefully carried into the room of your choice, unpacked, fully assembled and all packaging is removed from your home and responsibly recycled whenever possible. Please note that we are unable to hang art or install fixtures (e.g. curtain hardware), attach headboards to existing bed frames, install lighting or other electronic equipment.
Following the placement of your order, you will be contacted by phone to arrange a suitable time for receiving your delivery. Please allow up to 12-15 days from the date of order to receive this call. Typically the delivery date offered will be within 5 days of your call for metro deliveries and up to 14 days for all other areas.
NOTE: We are unable to provide our White Glove Delivery service to some areas. For more details, see the Delivery Charge Tables below, or contact us.
|Item Type||Delivery Method||Metro||Non-Metro|
|Small & Large Parcel||Parcel / Doorstep||10 - 15 Days||12 - 18 Days|
|Ready To Ship Furniture||In Home Delivery||3 - 4 Weeks||5 - 6 Weeks|
|Made To Order Upholstered Furniture*||In Home Delivery||6 - 8 Weeks||7 - 10 Weeks|
|Made To Order Upholstered Furniture/Special Fabrics*||In Home Delivery||10+ Weeks||12+ Weeks|
*Please note that Made to Order items are final sale and cannot be cancelled, returned or exchanged.
Delivery charges are determined by your delivery destination and type of delivery and are charged per order, as follows:
TAKE IT HOME TODAY
Some furniture and bulkier items are stocked in our stores for immediate pick up. No delivery charges apply. To learn more, please call or visit your local store.
All prices quoted online exclude taxes, shipping and delivery charges.
Delivery is only available within Canada at this time. Only customers with a Canadian billing address can purchase from this website. For orders outside Canada please visit potterybarnkids.com
STANDARD + WHITE GLOVE DELIVERY - POSTCODE EXCLUSIONS
For delivery of large furniture pieces and certain other oversized items we employ the specialist services of our White Glove Delivery freight partner. You will be contacted by phone to arrange a suitable time for receiving your delivery.
In some areas, we are unable to provide our room-of-choice delivery service due to the delivery location. Our White Glove Delivery service is unavailable in some postcodes. Please click here to view available delivery areas in Canada or visit our stores.
If you have any questions please contact us.