We offer four types of delivery, determined by the products in your order. A product's delivery type is displayed under the "Stock Status" information on each product page online.
Note: Multiple–product orders are charged according to the product with the highest delivery type. Sometimes products may arrive separately, but you will only be charged one delivery fee per order.
If you have added personalization or monogramming, please add 4 business days for shipping. Personalized items cannot be cancelled or returned.
Please provide a street address for delivery — we cannot ship to PO Boxes.
TYPES OF DELIVERY
- Small Parcel & Large Parcel
- Small Furniture & Large Rugs
- White Glove Delivery
1. Small & Large Parcel
Smaller items (e.g. bed linens, cushions, tableware) will be delivered via Canada Post or Purolator courier.
Small and Large Parcel will be shipped by Purolator using either PuroPost (a joint service with Canada Post) or PuroGround. If a Canada Post package cannot be delivered, Canada Post will leave a notice for pick–up at a nearby location. If a PuroGround package cannot be delivered, you’ll also receive a notice with the option for pick-up at a local depot, or you can request re–delivery.
Note: We are unable to deliver to Quebec.
SHIPPING RATES & LOCATIONS
For more information go to www.purolatorinternational.com
2. Small Furniture & Large Rugs
Small furniture and larger homeware items are delivered to your home by our home-delivery partner. This service will deliver your items into your room of choice. Once you have placed your order, you will receive a call to arrange a delivery time. Please allow up to 12–15 days from the date of order (for in–stock items) to receive this call. Typically, the delivery date offered will be within 5 days of your call for metro deliveries and up to 14 days rural areas.
Note: We are unable to hang art or install fixtures (e.g. curtain hardware), attach headboards to existing bed frames, install lighting or re–arrange furniture.
3. White Glove In–Home Delivery
For White Glove Delivery items, we employ a more specialized delivery service except in select country and remote locations as designated in our Delivery Charge Tables. Your furniture may arrive pre–assembled and repackaged for safe transit. Items are carefully carried into the room of your choice, unpacked, fully assembled and all packaging is removed from your home and responsibly recycled whenever possible. Please note that we are unable to hang art or install fixtures (e.g. curtain hardware), attach headboards to existing bed frames, install lighting or other electronic equipment.
Following the placement of your order, you will be contacted by phone to arrange a suitable time for receiving your delivery. Please allow up to 12–15 days from the date of order to receive this call. Typically, the delivery date offered will be within 5 days of your call for metro deliveries and up to 14 days for all other areas.
Note: We are unable to provide our White Glove Delivery service to some areas. For your location, please reference the Delivery Calculator provided in the Shipping Rates & Locations section.
SHIPPING RATES & LOCATIONS
For your convenience, we offer a Delivery Calculator for estimated delivery cost and delivery location availability.
Enter your postcode for estimated delivery cost
Note: Standard Truck and White Glove delivery is not available to all postcodes. If shipping is provided to your postcode, you will receive an estimated cost upon entering your postcode. If we are unable to deliver to your location, you will get a message stating that only Parcel Courier is available at this moment. We are unable to ship to Quebec at this time.
|Item Type||Delivery Method||Metro||Non-Metro|
|Small & Large Parcel||Parcel / Doorstep||10 - 15 Days||12 - 18 Days|
|Ready To Ship Furniture||In Home Delivery||3 - 4 Weeks||5 - 6 Weeks|
|Made To Order Upholstered Furniture*||In Home Delivery||6 - 8 Weeks||7 - 10 Weeks|
|Made To Order Upholstered Furniture/Special Fabrics*||In Home Delivery||10+ Weeks||12+ Weeks|
*Made to Order items are final sale and cannot be cancelled, returned or exchanged.
For in–stock items, you will receive processing and shipping confirmation emails within 5–7 business days from order.
Delivery charges are determined by your delivery destination, items ordered, level of delivery service required.
TAKE IT HOME TODAY— IN–STORE PICK UP
Some furniture and bulkier items are stocked in our stores for immediate pick up. No delivery charges apply. To learn more, please call or visit your local store.
BACK ORDERED ITEMS
Items that are on backorder will be shipped when they are in stock. In the event of any delay, we will notify you by email.
All prices quoted online exclude taxes, shipping and delivery charges.
Delivery is only available within Canada at this time. Only customers with a Canadian billing address can purchase from this website. For orders outside Canada please visit potterybarnkids.com